Refund policy

We want you to love your order! Because each piece is personalized and handmade with care, all sales are final, and we’re unable to offer returns, cancellations, or refunds.

That said, your happiness means everything to us. If your order arrives damaged, defective, or not quite right, please reach out within 48 hours of delivery. Send us a quick note along with photos of the item and packaging, and we’ll review right away. If the issue is on our end, we’ll make it right with a replacement or another solution.

Please keep in mind:

• Slight variations in color, design, or finish are natural in handmade products and make each piece unique.

• We can’t replace items that are damaged due to misuse or improper care after delivery.

💌 Our Promise: We may not offer refunds, but we’re dedicated to excellent customer service and will always do our best to ensure you’re happy with your experience.

FAQ – Returns & Refunds

Do you accept returns or refunds?
Because our products are handmade and often personalized, all sales are final and we don’t offer returns, cancellations, or refunds.

What if my order arrives damaged or incorrect?
If something’s not right, please reach out within 48 hours of delivery with photos of the item and packaging. If the issue is on our end, we’ll make it right with a replacement or another solution.

What about small variations in color or finish?
Slight differences in design, color, or finish are part of the handmade process and make each piece unique. These are not considered defects.

What if I accidentally damage my item?
Unfortunately, we can’t replace or refund items that are damaged due to misuse, neglect, or improper care after delivery.