Shipping policy

Processing Time

Our current processing time is approximately 7 - 10 business days. Each item is handmade with care, and we appreciate your patience while we prepare your order.

Shipping Method

All orders are shipped through Canada Post. Delivery times vary depending on your location and are in addition to processing time.

Shipping Costs

All shipping costs are the responsibility of the customer and are calculated at checkout.

Tracking & Updates

You’ll receive a confirmation email with tracking details once your order has shipped. In the event of delays caused by Canada Post, please monitor our website or announcements for updates.

Delays & Responsibility

Please note: once your package is in the hands of the carrier, shipping delays are beyond our control. We’ll always do our best to keep you informed and help if an issue arises.

💌 Our Promise: We handle every order with care and will keep communication open so you always know the status of your order.

FAQs

How long will my order take to ship?
Processing time is about 7-10 business days, since each item is handmade with care. Shipping time is additional.

Which shipping carrier do you use?
We ship all orders through Canada Post.

Who pays for shipping?
All shipping costs are paid by the customer and calculated at checkout.

What if my order is delayed?
Once your package is with Canada Post, delivery times are outside our control.

Will I get tracking info?
Maybe! Small orders (bookmarks, stickers, etc) will not have a tracking number, since it's shipped lettermail.

If your order has a tracking number, it will be emailed to you once your order has shipped.

Disclaimer & Limitation of Liability

  • All products are handcrafted, and slight variances in size, color, or finish may occur. These natural differences are not considered defects but part of the unique character of each item.

  • Colors may appear differently in person than they do in product photos due to variations in screen display settings, lighting, and material.

  • By purchasing from us, the customer acknowledges and agrees to these terms and waives any claims relating to minor imperfections, color differences, or shipping delays outside of our control.